Betterworks’ Sub-Processors
Betterworks utilizes third-party sub-processors (vendors/suppliers) to provide infrastructure and support services which may include: data & platform support, customer assistance, email notifications, and other communication where required. Prior to contracting with sub-processors (vendors/suppliers), and on a periodic basis as determined by risk assessment, Betterworks evaluates the administrative, physical, and technical processes to ensure that sub-processors maintain reasonable information security practices for ensuring the privacy, security, & confidentiality of customer data. The list below represents the sub-processors currently in use at Betterworks. Sub-processors will fall into one of two categories, those required for operation of the Betterworks services “Required Services,” and those that are optional for enhanced features that are not required for operation of Betterworks services “Optional Sevices.” Optional services are Opt-In services.
Required Services
Amazon Web Services
410 Terry Avenue North
Seattle, WA 98109-5210
USA
Website: https://aws.amazon.com/
Privacy Notice: https://aws.amazon.com/privacy/?nc1=f_pr
Terms of Service: https://aws.amazon.com/terms/?nc1=f_pr
Processing Activity: Cloud-based service provider used for hosting infrastructure and application services.
Box, Inc
900 Jefferson Ave
Redwood City, CA 94063
USA
Website: https://www.box.com/
Privacy Notice: https://www.box.com/legal/privacypolicy
Terms of Service: https://www.box.com/legal/termsofservice
Processing Activity: Cloud-based file sharing and content management system used for transmitting and storing customer-specific documents.
Catalyst Software
235 W 23rd St
New York, NY 10011
USA
Website: https://catalyst.io/
Privacy Notice: https://catalyst.io/legal/privacy-policy
Terms of Service: https://catalyst.io/legal/acceptable-use-policy
Processing Activity: Cloud-based platform used to provide customer success and product experience services.
Google
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
Website: https://www.google.com/
Privacy Notice: https://policies.google.com/privacy?hl=en&fg=1
Terms of Service: https://policies.google.com/terms?hl=en&fg=1
Processing Activity: Cloud-based service provider used to provide business analytics and documentation support.
Heroku (Salesforce)
415 Mission St
Suite 300
San Francisco, CA 94105
USA
Website: https://www.heroku.com/home
Privacy Notice: https://www.salesforce.com/company/privacy/
Terms of Service: https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/
Processing Activity: Cloud-based service provider used for hosting application services.
Mailchimp (Intuit)
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308
USA
Website: https://mailchimp.com/
Privacy Notice: https://www.intuit.com/privacy/statement/
Terms of Service: https://mailchimp.com/legal/terms/
Processing Activity: Cloud-based platform used to provide email notifications.
Metabase
660 4th Street
Suite 557
San Francisco, CA 94107
USA
Website: https://www.metabase.com/
Privacy Notice: https://www.metabase.com/privacy/
Terms of Service: https://www.metabase.com/terms/
Processing Activity: Cloud-based platform used to provide open-source analytics and business intelligence.
Mixpanel
One Front Street
28th Floor
San Francisco, CA. 94111
USA
Website: https://mixpanel.com/home/
Privacy Notice: https://mixpanel.com/legal/privacy-policy/
Terms of Service: https://mixpanel.com/legal/terms-of-use/
Processing Activity: Cloud-based platform used to provide business analytics.
MongoDB
1633 Broadway
38th Floor
New York, NY 10019
USA
Website: https://www.mongodb.com/
Privacy Notice: https://www.mongodb.com/legal/privacy-policy
Terms of Service: https://www.mongodb.com/cloud-terms-and-conditions
Processing Activity: Cloud-based service provider used for hosting database services.
New Relic
188 Spear Street
Suite 1000
San Francisco, CA. 94105
USA
Website: https://newrelic.com/
Privacy Notice: https://newrelic.com/termsandconditions/privacy
Terms of Service: https://newrelic.com/termsandconditions/terms
Processing Activity: Cloud-based platform used to provide application and infrastructure monitoring.
Pendo
150 Fayetteville Street
Raleigh, NC 27601
USA
Website: https://www.pendo.io/
Privacy Notice: https://www.pendo.io/legal/privacy-policy/
Terms of Service: https://www.pendo.io/legal/terms-of-service/
Processing Activity: Cloud-based product engagement and analytics platform used to provide user guides and NPS surveys to customers.
Twilio (Segment)
375 Beale Street
Suite 300
San Francisco, CA 94105
USA
Website: https://segment.com
Privacy Notice: https://www.twilio.com/legal/privacy
Terms of Service: https://www.twilio.com/legal/tos
Processing Activity: Cloud-based customer data platform used to manage the customer data pipeline and make data driven decisions.
Twilio (Sendgrid)
375 Beale Street
Suite 300
San Francisco, CA 94105
USA
Website: https://sendgrid.com/
Privacy Notice: https://www.twilio.com/legal/privacy
Terms of Service: https://www.twilio.com/legal/tos
Processing Activity: Cloud-based communications platform used to send email notifications to customers.
Visier (Basic Analytics)
#400–858 Beatty Street
Vancouver, BC V6B 1C1
Canada
Website: https://www.visier.com/
Privacy Notice: https://www.visier.com/privacy/
Terms of Service: https://www.visier.com/terms-of-use-agreement/
Processing Activity: Cloud-based people and business analytics platform used to provide leadership with clear insight and decision making.
Zendesk
989 Market Street
San Francisco, CA. 94103
USA
Website: https://www.zendesk.com/
Privacy Notice: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/
Terms of Service: https://www.zendesk.com/company/agreements-and-terms/terms-of-use/
Processing Activity: Cloud-based platform used to provide customer support services.
Optional Services
OpenAI
3180 18th Street
San Francisco, CA 94110
USA
Website: https://openai.com/
Privacy Notice: https://openai.com/policies/privacy-policy
Terms of Service: https://openai.com/policies/terms-of-use
Processing Activity: Cloud-based platform used to provide artificial intelligence (AI) services.
*Sub-processor subject to due diligence review, but not compliant with all Betterworks requirements. Refer to sub-processor notification for more details.
Visier (Advanced Analytics)
#400–858 Beatty Street
Vancouver, BC V6B 1C1
Canada
Website: https://www.visier.com/
Privacy Notice: https://www.visier.com/privacy/
Terms of Service: https://www.visier.com/terms-of-use-agreement/
Processing Activity: Cloud-based people and business analytics platform used to provide leadership with clear insight and decision making.
Updates
As Betterworks continues to grow, Betterworks’ use of our Sub-Processors may change. When we do, we will revise the “last updated” date above. If and when we make changes, Customer may be notified by email or through the Services directly, or, Betterworks will post a prominent notice on this page at or prior to the change becoming effective.
Last Updated
Sep 28, 2023
