Unlock Business Value with Betterworks Services and Support:
Your Trusted Partner in Navigating the Performance Management Journey

Contact Us

What You Get

13 Years Average

Change Management Expertise

90+

NPS Scores Consistently

95%

Methodology that delivers on time

98%

Projects Delivered On Budget

Professional Services

Your Success, scaled. Betterworks Professional Services is more than just a service; it’s an investment in your long-term success. By choosing us, you’re not just getting a performance management system, but also gaining a strategic partner committed to turning your goals into achievements.Let us be your guide in this journey toward improved performance and business value. With Betterworks Professional Services, the path to excellence is clearer than ever.

Onboarding

Our Customer Experience team has helped countless organizations transform their outdated goal setting and performance review process into agile, high-impact performance enablement programs.

Change Management Services

Implementing a new performance management system isn’t simply about upgrading software or creating new processes. It’s about reimagining how your organization measures, tracks, and enhances performance at all levels. Effective change management ensures that your team understands the value of these new measures, adopts them willingly, and utilizes them to their full potential.

On-Going Adoption and Business Value

Our customer success managers are there with you as your program evolves and continue to provide support and best practices through proactive check-ins and executive business reviews.

Signature Support Services

Signature Support is our most comprehensive and personalized support offering. Designed to go beyond the ordinary, this exclusive service provides rapid, dedicated, and customized solutions tailored to your unique organizational needs.

Customer Support

Navigating the world of performance management can be challenging, but you’re not in it alone. At Betterworks, we’re committed to ensuring that you have a smooth, rewarding experience at every touchpoint.

Our mission is to help you make work better through effective performance management, and our dedicated customer support team plays a pivotal role in fulfilling that. We’re here to ensure that your journey with Betterworks—from implementation to daily operations—is as seamless and beneficial as possible. Your success is the yardstick by which we measure our own.

Customer support

Betterworks has allowed us to manage our talent programs and initiatives through the appropriate technology, enabling accountability, transparency, insights around potential, coaching and engagement, and facilitating friendly user tools for feedback and recognition. Betterworks has become a book of records that tells the story of our employee’s journey of growth and development through Echelon.

Beatriz Henriquez,
Sr. Manager, Talent Echelon Wealth Partners
Explore case studies

What’s Included

Professional Services & Support Enterprise Mid-Market Small Business
Program Design
Ongoing Customer Support
Live & On-Demand Training
Designated Customer Success
Customer Success Manager
Change Management Services
Online Knowledge Base
Templates
Community Support
Signature Support (Add-On) Enterprise Mid-Market Small Business
White Glove Support
Designated Technical Support Contact
Betterworks Guides*
Enhanced response SLA
Professional Services & Support Enterprise
Program Design
Ongoing Customer Support
Live & On-Demand Training
Designated Customer Success
Customer Success Manager
Change Management Services
Online Knowledge Base
Templates
Community Support
Mid-Market
Program Design
Ongoing Customer Support
Live & On-Demand Training
Designated Customer Success
Customer Success Manager
Change Management Services
Online Knowledge Base
Templates
Community Support
Small Business
Program Design
Ongoing Customer Support
Live & On-Demand Training
Designated Customer Success
Customer Success Manager
Change Management Services
Online Knowledge Base
Templates
Community Support
Signature Support (Add-On) Enterprise
White Glove Support
Designated Technical Support Contact
Betterworks Guides*
Enhanced response SLA
Mid-Market
White Glove Support
Designated Technical Support Contact
Betterworks Guides*
Enhanced response SLA
Small Business
White Glove Support
Designated Technical Support Contact
Betterworks Guides*
Enhanced response SLA
*Betterworks Guides: Customer access to Guides platform where administrators can create and push out in-app guides to users directly within Betterworks. The Betterworks Guides offering unlocks the ability to help your employees easily navigate and use the platform, reinforce your specific program requirements, and provides enhanced analytics and the ability to collect in-app feedback. This is a paid for offering – it is included for Signature Support customers.

A Partnership for Success

Customer

Executive Sponsors
Promote with leadership and lead by example

Program Lead
Takes overall responsibility for full scope of the program; manage and track key activities, including training and communications

System Lead
Leads technical management of platform, including configuration and integrations

Betterworks

Program Architect
Leads the implementation and applies best practices on change management, deployment, and program design

Customer Success Manager
Ensures the solution meets the organization’s needs during and after implementation

Support & Education Teams
Provides training content and communications, as well as troubleshooting and technical support

Ready to Unlock Your Team’s True Potential?

Let's Talk
Schedule a Demo